Privacy Policy

Effective Date: September 20, 2026

Roar Promo (“Roar Promo,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information that we collect and use.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit www.roarpromo.com, request a quote or sample, place an order, upload artwork, communicate with us, subscribe to marketing communications, or otherwise interact with Roar Promo.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

Information We Collect

We may collect information that you provide directly to us, including:

• Name
• Company or organization name
• Business address, billing address, and shipping address
• Email address
• Telephone or mobile phone number
• Order, quote, sample, and product information
• Artwork, logos, designs, branding materials, and other files you submit
• Communications with our sales, customer service, artwork, and order teams
• Marketing communication preferences and consent records
• Information submitted through contact forms, quote forms, checkout forms, or other forms on our website

We may also automatically collect certain information when you use our website, such as IP address, browser type, device information, referring pages, pages viewed, website activity, cookies, and similar technical information.

Payment Information

Payments may be processed by third-party payment processors such as Stripe or other payment service providers.

Roar Promo does not intentionally store complete credit or debit card numbers on its own servers. Payment information is handled by the applicable payment processor according to its own privacy and security practices.

How We Use Information

We may use information we collect to:

• Respond to inquiries and quote requests
• Prepare quotes, estimates, samples, and digital proofs
• Process and fulfill orders
• Produce customized and branded merchandise
• Communicate regarding artwork, production, shipping, delivery, or account matters
• Provide customer service and technical support
• Process payments and prevent fraudulent transactions
• Maintain records relating to transactions and communications
• Improve our website, products, services, and customer experience
• Conduct analytics and measure website performance
• Protect our systems and prevent misuse
• Comply with applicable legal and regulatory obligations
• Send email, telephone, or SMS marketing communications where permitted by law and consistent with the preferences and consent provided by the recipient

How We Share Information

Roar Promo may disclose information when reasonably necessary to operate our business and provide services.

For example, information may be provided to service providers involved in payment processing, website hosting, customer relationship management, communications, analytics, shipping, order fulfillment, product sourcing, decoration, printing, embroidery, production, and other services necessary to fulfill customer requests.

We may also disclose information when required by law, legal process, governmental request, or when reasonably necessary to protect Roar Promo, our customers, or others.

We may disclose information as part of a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction.

We do not sell mobile phone numbers or SMS consent information for marketing purposes.

Mobile Information and SMS Consent

No mobile opt-in information or text message consent will be shared with, sold to, rented to, or provided to third parties or affiliates for their own marketing or promotional purposes.

Service providers that assist us in delivering text messages may process mobile information solely as necessary to provide communications on our behalf.

SMS/Text Message Communications

Roar Promo may offer customers and website visitors the opportunity to opt in to receive SMS or MMS communications.

Marketing text messages are sent only to recipients who have provided the level of consent required for such communications.

Messages may include:

• Promotional offers
• Product announcements
• Seasonal promotions
• Discounts and special offers
• Corporate gifting and promotional product information
• Marketing reminders and related promotional communications

Where applicable, customer-service or transactional text messages may include quote information, order updates, shipping information, artwork questions, or other communications requested by the customer.

Marketing SMS consent is optional and is not a condition of purchasing any product or service from Roar Promo.

Message frequency may vary. Message and data rates may apply.

Recipients may reply STOP to unsubscribe from SMS communications and may reply HELP for assistance.

We maintain records of SMS consent and opt-out requests where required and honor valid requests to stop receiving marketing text messages.

Email Communications

Roar Promo may send emails concerning inquiries, quotes, orders, customer service, products, promotions, company news, or other relevant communications.

Marketing emails will include an appropriate method to unsubscribe from future promotional email communications.

Unsubscribing from promotional email does not prevent us from sending transactional or service-related communications that are necessary to fulfill an order, respond to an inquiry, or maintain a customer relationship.

Telephone Communications

Roar Promo may communicate by telephone regarding customer inquiries, quote requests, orders, artwork, customer service matters, and other business communications.

Where required by applicable law, we obtain appropriate consent before making automated, artificial-voice, prerecorded, or other telephone marketing communications that require such consent.

Individuals may ask Roar Promo not to make additional marketing calls to their telephone number. We will maintain and honor applicable internal do-not-call requests.

Cookies and Analytics

Roar Promo may use cookies, pixels, analytics technologies, and similar tools to:

• Operate the website
• Remember preferences
• Understand website usage
• Improve website functionality
• Measure traffic and marketing performance
• Detect security threats and fraudulent activity

You may be able to control certain cookies through your browser settings. Disabling cookies may affect some website functionality.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain business and transaction records, comply with legal obligations, resolve disputes, enforce agreements, and protect our legitimate business interests.

Retention periods may vary depending on the nature of the information and the reason it was collected.

Information Security

Roar Promo uses reasonable administrative, technical, and organizational measures intended to protect information against unauthorized access, use, alteration, loss, or disclosure.

No internet transmission or electronic storage system can be guaranteed to be completely secure.

Your Choices and Privacy Rights

Depending on where you live, applicable law may provide rights relating to your personal information, such as requesting access, correction, deletion, or information concerning certain uses of your information.

You may contact us regarding a privacy request at support@roarpromo.com.

We may need to verify your identity before completing certain requests.

You may separately unsubscribe from:

• Marketing email by using the unsubscribe mechanism provided in the email
• Marketing SMS by replying STOP
• Marketing telephone calls by asking us to place your number on our internal do-not-call list

Children’s Privacy

Roar Promo’s website and services are intended primarily for businesses and adults and are not directed to children under 13.

We do not knowingly collect personal information from children under 13 through the website.

Third-Party Websites

Our website may contain links to websites, platforms, payment processors, shipping providers, or other services operated by third parties.

Their privacy practices are governed by their own privacy policies, and Roar Promo is not responsible for those practices.

Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business, services, technology, or legal requirements.

The updated Effective Date will be displayed at the top of this page.

Contact Us

Roar Promo
926 Borbeck Avenue
Philadelphia, PA 19111
Phone: (445) 270-9462
Email: support@roarpromo.com
Website: www.roarpromo.com